❓ FAQs

WebFamSMS is a comprehensive SMS platform that allows businesses and individuals to send bulk SMS messages, manage contacts, and automate SMS campaigns. Our platform provides reliable SMS delivery with competitive pricing and advanced features.

WebFamSMS is designed for:

• Businesses sending marketing campaigns
• Schools and educational institutions
• Non-profit organizations
• Developers integrating SMS into applications
• Individuals needing bulk SMS services

No technical skills are required for basic usage. Our web interface is user-friendly and intuitive. However, if you want to integrate SMS into your applications using our API, basic programming knowledge would be helpful.

We offer competitive pricing with three main tiers:

• Standard Tier: KSh 0.60 per SMS (100-4,999 messages)
• Business Tier: KSh 0.55 per SMS (5,000-24,999 messages)
• Enterprise Tier: KSh 0.50 per SMS (25,000+ messages)

Volume discounts are available for large quantities.

No, there are no setup fees or monthly subscriptions. You only pay for the SMS credits you purchase. This pay-as-you-go model makes it cost-effective for businesses of all sizes.

To purchase SMS credits:

1. Go to the Pricing page
2. Select your desired SMS quantity and tier
3. Fill in your contact information
4. Submit the order form
5. Our team will contact you within 24 hours to complete the purchase

SMS credits do not expire. They remain in your account until you use them. This gives you the flexibility to purchase in bulk and use them as needed.

We currently focus on Kenya with reliable delivery to all major mobile networks including Safaricom, Airtel, and Telkom. We're expanding to other East African countries soon.

A Sender ID is the name that appears as the sender of your SMS messages (instead of a phone number). To get a Sender ID:

1. Submit a Sender ID application through your dashboard
2. Provide your business registration details
3. Wait for approval (usually 1-3 business days)
4. Once approved, you can use it for all your SMS campaigns

SMS messages are typically delivered within 2-10 seconds under normal network conditions. Delivery speed can vary based on:

• Network congestion
• Recipient's network provider
• Time of day
• Message volume

Yes! Our platform supports SMS scheduling. You can compose your message and schedule it to be sent at a specific date and time. This is perfect for time-sensitive announcements and marketing campaigns.

Yes, we offer a REST API that allows developers to integrate SMS functionality into their applications. The API supports:

• Sending single and bulk SMS
• Checking delivery status
• Managing contacts
• Checking account balance

Visit our API documentation for more details.

Creating an account is simple:

1. Click on the "Sign Up" button on the homepage
2. Fill in your personal and business details
3. Verify your email address
4. Log in to your new account
5. Purchase SMS credits to start sending

Yes, we offer multi-user account support. The account owner can invite team members and assign different permission levels (Admin, Manager, User) to control access to various features.

If you've forgotten your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for password reset instructions
5. Follow the link to create a new password

Yes, you can export your SMS reports in multiple formats:

• CSV (for spreadsheet applications)
• PDF (for sharing and printing)
• Excel (for advanced analysis)

Reports include delivery status, timestamps, and cost information.