Frequently asked questions.

WebFamSMS is a bulk SMS platform that lets you send messages to individuals or thousands of recipients, manage contacts, schedule campaigns, and track delivery — all from one dashboard. It also doubles as an SMS gateway for the Webfam billing system, so payment reminders and expiry notices go out automatically.

WebFamSMS is built for:

• Churches sending service reminders and event notices
• Businesses running marketing campaigns and customer updates
• Schools notifying parents about fees, events, and closures
• Non-profit organizations reaching donors and volunteers
• Developers integrating SMS into their own software

Not for day-to-day use. If you can send an email, you can send an SMS. Only the API requires basic programming knowledge — and that's optional.

You pay per SMS with volume-based pricing — the more you send, the lower your rate. There's no monthly fee, no setup fee, and no minimum commitment. Use our pricing calculator to see exactly what your volume would cost.

No. You only pay for the SMS credits you use. No setup fees, no monthly subscriptions, no recurring charges of any kind.

1. Create or log in to your account
2. Go to Billing → Top Up Credits
3. Choose your amount and pay with M-Pesa
4. Credits activate the moment the payment clears

Alternatively, you can reserve a plan from the pricing calculator and we'll contact you to complete the purchase.

No. Credits stay in your account until you use them. Buy in bulk when rates are best, use them whenever you need.

We deliver directly to all major Kenyan networks: Safaricom, Airtel, and Telkom. Messages to other East African networks are supported via roaming routes — rates may differ. Reach out for a quote.

A Sender ID is your organization's name — like GRACE CHURCH or KAREN SCHOOL — that appears on recipients' phones instead of a random number. It's what makes your messages recognizable and trusted.

To get one:

1. Log in to your WebFamSMS dashboard
2. Go to Sender IDs → Apply
3. Submit your organization name (3–11 letters, no spaces)
4. Pay the one-time registration fee
5. We handle the network approvals — typically 2–3 business days

Under normal conditions, messages land in 2–10 seconds. Bulk sends of thousands of messages queue and dispatch progressively — usually finishing within a few minutes. Delivery speed depends on:

• Recipient's network provider
• Time of day (peak hours are slower)
• Message volume
• Whether the recipient's number is reachable

Yes. Compose your message, set the date and time, and we'll send it automatically. Useful for Sunday-morning service reminders, campaign launches at specific hours, or recurring announcements.

Yes — a REST API with standard JSON responses. You can:

• Send single and bulk SMS
• Check delivery status per message
• Manage contacts and groups
• Query your account balance
• Register webhooks for delivery and reply events

See the API documentation or get an API key.

Click Sign up at the top of any page. Fill in your details, verify your email, and you're ready to top up credits and send. Takes about 30 seconds.

Yes. The account owner can invite team members and assign permission levels (Admin, Manager, User) to control access to different parts of the dashboard.

1. Go to the login page
2. Click Forgot password?
3. Enter your email address
4. Check your inbox for a reset link
5. Click the link and set a new password

If you don't receive the email, check spam — or contact support.

Yes. Export as CSV, Excel, or PDF from the Reports section of your dashboard. Reports include recipient, delivery status, timestamps, and cost per message.